Terms of service

 

TERMS & CONDITIONS

Last Updated: August 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Goutal U.S. website https://us.annickgoutal.com (the “Site” or the “Goutal U.S. Site”) and purchases made through the Site.

The Site is operated by Interparfums Luxury Brands, Inc. (“Interparfums,” “Goutal,” “we,” “us,” or “our”).

By accessing or using the Site or placing an order through the Site, you agree to these Terms.

If you do not agree to these Terms, please do not use the Site.

1. ELIGIBILITY AND USE OF THE SITE

You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase through the Site.

You agree to use the Site only for lawful purposes and in accordance with these Terms.

Products sold through the Site are intended for personal use and not for commercial resale.

We reserve the right to refuse or cancel orders that we reasonably believe are placed for unauthorized resale, fraudulent purposes, abuse of promotional offers, or otherwise in violation of these Terms.

2. PRODUCTS

We make reasonable efforts to accurately display product descriptions, ingredients, sizes, colors, packaging, images, and other product information.

However, product images and colors may appear differently depending on your device or display settings, and packaging or other product details may change from time to time.

We reserve the right to discontinue products or change product specifications without prior notice.

All products are subject to availability.

3. PRICES AND SALES TAX

All prices displayed on the U.S. Site are stated in U.S. dollars unless otherwise indicated.

Prices do not necessarily include applicable sales, use, or other taxes.

Applicable taxes will be calculated and displayed during checkout where required by law.

We reserve the right to change product prices at any time. The price charged for an order will be the price displayed at checkout when the order is submitted, subject to correction of errors as described below.

4. ORDERS

When you place an order through the Site, you are making an offer to purchase the products in your order.

Receipt of an order confirmation does not constitute our acceptance of your order.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability
• Pricing or product-information errors
• Suspected fraud
• Payment authorization issues
• Shipping restrictions
• Violation of these Terms
• Suspected unauthorized resale (we limit purchases at 5 items per sku per transaction)
• Abuse of promotions or discount codes

If we cancel an order after payment has been processed, we will issue a refund of the applicable amount to the original payment method within 10 days.

5. PAYMENT

Payment methods available to you will be displayed during checkout and may include major credit cards, digital wallets, and other payment methods supported by Shopify and our payment providers.

By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your order.

Payments may be processed by Shopify Payments or other third-party payment providers.

We are not responsible for delays or other issues caused by your financial institution or payment provider.

6. SHIPPING AND DELIVERY

Products purchased through the Site may only be shipped to locations supported by the Goutal U.S. Site.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout or described in our Shipping Policy.

Delivery estimates are estimates only and are not guaranteed.

Shipping times may be affected by order volume, carrier delays, weather, holidays, product availability, or other circumstances outside our reasonable control.

Please review our Shipping Policy for current shipping options and terms.

7. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds for purchases made directly through the Goutal U.S. Site are governed by our Return Policy, available on the Site.

We may use Loop or another third-party returns platform to facilitate return and exchange requests.

Products must meet the eligibility requirements specified in our Return Policy.

Certain products may not be eligible for return after opening or use for health, hygiene, safety, or other reasons identified in our Return Policy.

Refunds will generally be issued to the original form of payment, subject to our Return Policy.

Nothing in these Terms limits any non-waivable rights available to you under applicable law.

8. PROMOTIONS AND PROMOTIONAL CODES

From time to time, we may offer promotional codes, gifts with purchase, discounts, samples, or other promotional offers.

Each promotion may be subject to additional terms communicated at the time of the offer.

Unless otherwise stated:

• Promotional codes are valid for a limited time
• Promotional codes may be limited to one use per customer
• Promotional codes cannot be combined
• Promotional codes have no cash value
• Promotional offers may exclude certain products
• Promotional offers are subject to product availability
• Promotional codes may not be reproduced, transferred, sold, or used for unauthorized commercial purposes

We reserve the right to modify, suspend, terminate, or refuse a promotional offer where permitted by law, including in cases of suspected fraud, misuse, technical error, or creation of multiple accounts to circumvent promotional restrictions.

9. ACCOUNTS

Certain Site features may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You agree to provide accurate and current information and to promptly update information when necessary.

Please contact us if you believe your account has been accessed or used without authorization.

10. MARKETPLACE AND RETAIL PARTNER PURCHASES

Goutal products may also be offered through third-party marketplaces and retail partners.

Purchases made through a third-party marketplace or retailer are also subject to the applicable marketplace's or retailer's terms, policies, checkout requirements, payment procedures, shipping policies, and return policies.

Where a third-party marketplace or retailer processes the transaction, certain aspects of your purchase, including payment, sales tax collection, cancellations, shipping, customer service, returns, or refunds, may be handled according to that third party's policies.

These Terms govern purchases made directly through the Site unless expressly stated otherwise.

11. INTELLECTUAL PROPERTY

The Site and its contents, including but not limited to the Goutal name and trademarks, logos, product names, product designs, product descriptions, pricing, text, photographs, images, graphics, videos, audio, Site design, source code and other materials, hereinafter the “Site content”, are owned by or licensed to Interparfums and are protected by U.S. and international intellectual property laws.

You may access and use the Site for personal, non-commercial purposes.

You are strictly prohibited from:

• Distributing, publishing, or publicly displaying Site content
• Using Site content for commercial purposes
• Modifying or creating derivative works from Site content
• Using, copying, reproducing, downloading, aggregating, or extracting the Site content for the purpose of training, developing, testing, or operating any artificial intelligence (AI) systems, machine learning models, large language models (LLMs), neural networks, or data mining software
• Using automated access to the Website by means of robots, crawlers, scrapers, spiders or any other automated or manual process to harvest data, and/or engage in text and data mining (TDM)
• Using automated systems to access the Site in a manner that imposes an unreasonable burden on our systems

No license or ownership interest in any intellectual property is transferred to you through your use of the Site.

DMCA COPYRIGHT POLICY & TAKE-DOWN NOTICE

If you believe that any material available on or through this Website infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below. A notification of claimed infringement must be written communication that includes substantially the following:

·       A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;

·       Identification of the copyrighted work claimed to have been infringed;

·       Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (such as the specific URL);

·       Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;

·       A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

·       A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright interest that is allegedly infringed.

Designated Agent Contact Information: Legal Department, INTERPARFUMS SA, 10 rue de Solférino, 75007 Paris, France; legaldepartment@interparfums.fr

12. REVIEWS AND USER-GENERATED CONTENT

If you submit reviews, photographs, comments, feedback, or other content to us or through the Site (“User Content”), you represent that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free, perpetual, transferable and irrevocable license to use, reproduce, modify, adapt, translate, publish, display, distribute, and otherwise use User Content in any form, media or technology in connection with our business, marketing, and promotion.

You agree that you will not provide to us any User Content that is confidential, unlawful, harmful, tortious, defamatory, libelous, obscene, invasive of another’s privacy, threatening, harassing, abusive, hateful, racist, infringing, pornographic, violent or otherwise objectionable or inappropriate and that you will not post any User Content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Website.

We reserve the right to remove User Content that violates these Terms or that we otherwise determine is inappropriate, unlawful, fraudulent, misleading, or infringing.

13. PRIVACY

Our collection and use of personal information is described in our Privacy Policy.

By using the Site, you acknowledge that you have reviewed our Privacy Policy.

14. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to or integrations with third-party websites, platforms, applications, payment providers, social networks, or other services.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party services.

Your use of third-party services is governed by the terms and policies applicable to those services.

15. PROHIBITED CONDUCT

You may not:

• Use the Site for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to the Site or related systems
• Interfere with the operation or security of the Site
• Introduce malware, viruses, or harmful code
• Impersonate another person
• Use automated tools to improperly access, scrape, or interfere with the Site
• Violate intellectual property or other rights
• Use the Site to facilitate unauthorized resale
• Circumvent product, promotional, account, or purchase limitations

We may restrict or terminate access to the Site for violations of these Terms.

16. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE OPERATION OR AVAILABILITY OF THE SITE OR THE ACCURACY, COMPLETENESS, OR RELIABILITY OF SITE CONTENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR OTHER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

17. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INTERPARFUMS, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SITE.

THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

Certain states do not permit some exclusions or limitations of liability, so some of the limitations above may not apply to you.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Interparfums and its affiliates, officers, directors, employees, and representatives from claims, liabilities, losses, damages, and expenses arising from your unlawful use of the Site or material violation of these Terms.

19. GOVERNING LAW

These Terms and your use of the Site will be governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Subject to any rights you may have under applicable law, disputes relating to these Terms or use of the Site shall be brought in an appropriate state or federal court located in New York, New York.

CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

WAIVER OF JURY TRIAL. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND US HEREBY UNCONDITIONALLY AND IRREVOCABLY WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT, ACTION, PROCEEDING, CLAIM, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE USE OF THIS WEBSITE, OR ANY PRODUCTS PURCHASED THROUGH THE WEBSITE.YOU AND US ACKNOWLEDGE THAT THIS WAIVER IS A MATERIAL INDUCEMENT TO ENTER INTO THIS AGREEMENT, THAT EACH PARTY HAS CONSIDERED THE IMPLICATIONS OF THIS WAIVER, AND THAT EACH PARTY MAKES THIS WAIVER VOLUNTARILY, KNOWINGLY, AND WILLINGLY. IN THE EVENT OF LITIGATION IN ANY COURT, THIS SECTION MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT (BENCH TRIAL) WITHOUT A JURY.

20. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version applicable to a purchase will generally be the version in effect when the order is placed.

We will update the “Last Updated” date when these Terms are revised.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any additional terms applicable to a promotion or service, constitute the agreement between you and us regarding your use of the Site and purchases made directly through the Site.

23. CONTACT US

Questions regarding these Terms or an order may be directed to:

Interparfums Luxury Brands, Inc.
Attn: Goutal Customer Service
440 Park Avenue South
New York, NY 10016
United States

Email: contact@us.annickgoutal.com

Customer Service: contact@us.annickgoutal.com

NOTICE FOR CALIFORNIA RESIDENTS

Under California Civil Code Section 1789.3, California Website users are entitled to the following specific consumer rights notice:

Our corporate identity and contact information are detailed above.

Please note that there are no fees charged for the general use or browsing of this Website.

If you have an unresolved complaint or desire further information regarding the use of this Website, you may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.